Cancellation Policy

Effective Date: 10/09/2023

At www.birdsb.com, we strive to provide you with a seamless shopping experience. We understand that sometimes, for various reasons, you may need to cancel your order. We have developed this Cancellation Policy to outline the terms and conditions for canceling an order on our e-commerce website. By placing an order with us, you agree to adhere to this policy.

  1. Cancellation Period:

    • You may cancel your order within 24 hours of placing it. After this period, we may have already processed your order for shipment.

  2. How to Request a Cancellation:

    • To request a cancellation, please log in to your www.birdsb.com account and navigate to your order history.
    • Locate the order you wish to cancel and click on the "Cancel" button.
    • Follow the on-screen instructions to complete the cancellation request.

  3. Cancellation Eligibility:

    • Orders that have already been shipped or are in the process of being shipped cannot be canceled.
    • Customized or personalized items may not be eligible for cancellation once production has started.
    • Pre-order items may have specific cancellation terms, which will be clearly communicated during the ordering process.

  4. Refund Process:

    • If your cancellation request is approved within the specified cancellation period, we will process a refund to the original payment method used during the purchase.
    • Refunds may take up to [insert number] business days to be reflected in your account, depending on your payment provider.

  5. Cancellation Fees:

    • We do not charge any cancellation fees if your request is made within the cancellation period.

  6. Exceptional Circumstances:

    • In certain cases, www.birdsb.com reserves the right to cancel an order due to exceptional circumstances such as product unavailability or security concerns. If we cancel your order for any reason, we will notify you promptly and provide a full refund.

  7. Contact Customer Support:

    • If you encounter any issues while trying to cancel your order or have any questions about our Cancellation Policy, please contact our Customer Support team at support@birdsb.com.

  8. Changes to this Cancellation Policy:

    • www.birdsb.com reserves the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will be posted on our website.

By placing an order on www.birdsb.com, you acknowledge that you have read and agree to abide by this Cancellation Policy. It is your responsibility to review this policy periodically for any updates or changes.

If you do not agree with this policy or have any questions regarding it, please refrain from placing an order on our website.

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