English
Thank you for shopping at www.birdsb.com. We appreciate your business and want to ensure your satisfaction with your purchases. Please read our refund policy carefully to understand your rights and responsibilities when seeking a refund.
1. Refund Eligibility
We offer refunds on eligible items under the following conditions:
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support within 7 days of receiving the item. We will arrange for a return or replacement, depending on your preference.
b. Incorrect Items: In the event that you receive the wrong item or a product different from what you ordered, please notify us within 7 days of receiving the item. We will either provide a replacement or issue a refund, as per your choice.
c. Cancellation: You may cancel your order and request a refund before the item is shipped. If the item has already been shipped, the return and refund process will apply.
2. Non-Refundable Items
Certain items are non-refundable unless they are damaged or defective:
a. Digital Products: We do not offer refunds for digital products, including but not limited to e-books, downloadable software, and digital gift cards.
3. Refund Process
To initiate a refund, please follow these steps:
a. Contact Customer Support: Send an email to info@birdsb.com with your order number, a detailed description of the issue, and any supporting evidence such as photos of damaged items.
b. Return Authorization: Once your refund request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item (if applicable).
c. Return the Item: If a return is required, please return the item within 7 days of receiving the RA number. Make sure the item is in its original packaging and condition, including all accessories and documentation.
d. Refund Processing: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account.
4. Shipping Costs
a. Damaged/Defective Items: We will cover the cost of return shipping for damaged or defective items. You will not be responsible for any shipping costs in such cases.
b. Incorrect Items: We will cover the cost of return shipping for incorrect items. You will not be responsible for any shipping costs in such cases.
c. Cancellation: If you cancel your order before it is shipped, you will receive a full refund, including shipping costs (if applicable). If the item has already been shipped, shipping costs will not be refunded.
5. Contact Information
If you have any questions or concerns about our refund policy, please contact us at:
Email: birdsb.com@gmail.com
6. Changes to the Refund Policy
BuyBirds.Store reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the policy update.
By shopping on BuyBirds.Store, you agree to abide by this refund policy. Please review this policy periodically for any changes or updates.
Thanks,
Admin
www.birdsb.com
